HOW LONG WILL IT TAKE BEFORE I RECEIVE MY LOGO?
THE TURN AROUND TIME FOR MOST PROJECTS IS BETWEEN 7-14 BUSINESS DAYS UNLESS TOLD OTHERWISE.
WILL I BE ABLE TO SEE MY LOGO BEFORE PAYING?
NO. ALL SERVICES MUST BE PAID FOR IN FULL BEFORE ANY WORK IS BEGUN.
IF I DON’T LIKE THE FINISHED PRODUCT, CAN I GET MY MONEY BACK?
REFUNDS WILL ONLY BE GIVEN AT THE DISCRETION OF SAMS DESIGNS. YOU WILL BE GIVEN 3 REVISIONS FREE OF CHARGE TO RECEIVE A SATISFACTORY PRODUCT.
I RECEIVED MY FINAL LOGO YESTERDAY. CAN YOU CHANGE ONE THING REALLY QUICK?
NO. ONCE ALL FINAL IMAGES HAVE BEEN SENT OUT, IF YOU NEED NEW SERVICES/REVISIONS, YOU MUST ORDER THEM + THEY WILL BE DONE IN THE ORDER THEY ARE RECEIVED.
IF I ORDER + DON’T LIKE THE RESULTS OF MY PROJECT DURING REVISIONS, MAY I GET A REFUND?
NO, ONCE PROJECTS HAVE BEGUN THERE WILL BE NO REFUNDS UNLESS SAMS DESIGNS HAS ALREADY MADE THAT STATEMENT.
WHAT ARE YOUR BUSINESS HOURS?
SAMS DESIGNS IS OPEN MONDAY - FRIDAY 10AM TO 4PM CENTRAL STANDARD TIME. WEEKENDS & HOLIDAYS ARE NOT INCLUDED.
BEST WAY OF COMMUNICATION?
BEST WAY TO REACH SAMS DESIGNS IS TO EMAIL.
WHAT FILES DO I RECEIVE?
ALL FILES WILL BE IN JPG OR PNG. ANY OTHER FILE FORMATS MUST BE REQUESTED VIA EMAIL.
WHAT IS YOUR PAYMENT POLICY?
ALL ORDERS ARE REQUIRED TO BE PAID IN FULL BEFORE ANY WORK IS BEGUN. REVISIONS + DESIGN PREVIEWS ARE GIVEN BEFOREHAND TO RECEIVE A SATISFACTORY PRODUCT.
WHEN WILL I BE CONTACTED?
THE CLIENT WON'T BE CONTACTED AFTER ORDER IS PLACED UNLESS FILES ARE NEEDED FOR THE PROJECT. PLEASE BE SURE TO INCLUDE VALID EMAIL ADDRESS AT CHECKOUT.
